The United Kingdom Gambling Commission has been forced to investigate a serious claim that over £20,000 has been accepted in bets by the LeoVegas platform from a player who has been marked as a gambling addict. According to reports, the player stole the money from his mother and then used it to place bets on a variety of games at the online casino.
Not only that, but the investigation by the UK Gambling Commission has discovered that multiple emails were also sent to the player, featuring encouragement to keep on betting at the site. To make matters worse, the addicted player had already been blocked from playing at LeoVegas back in 2018, due to his gambling problems. This came following what was described as a “concerning” incident, which took place while on a live webchat with a customer support agent from the brand.
Despite this, the player continued to receive marketing emails that were sent by sister companies to LeoVegas, including both the Castle Jackpot site and Pink Casino. The details of the case came to light thanks to a report by The Guardian, which led to anti-gambling campaigners calling for additional checks into a player’s identity before they’re able to place wagers.
More Details Emerge During Investigation
According to the reports, the player in question is still receiving treatment for gambling addiction, although may still face prosecution for the theft of his mother’s money. Yet, he was also sent up to four emails per day from casinos within the LeoVegas group, offering him free bonuses, free spins and more to play at the sites.
It was only after receiving the emails for several months (whilst still in recovery), that the player went ahead and created himself a new account at the 21.co.uk platform – another sister site to LeoVegas. This took place in January this year, and the player used his same name and email address to create the account, but instead utilised his mother’s credit card for making the deposits.
Prior to the operator asking him to verify his identity, he was able to place bets amounting to £20,000 at the casino. To top that off, the player also had outstanding debts which were estimated to stand at thousands of pounds, owing to payday lenders. These included companies like MyJar, Satsuma and 247Moneybox.
According to various reports, the Gambling Commission has already proceeded with collecting evidence in relation to this case. It will now look into whether or not LeoVegas did breach the terms of its gambling licence. Speaking of the investigation, a spokesman for the UKGC stated that the regulatory body is “absolutely clear” when it comes to operators and the Commission’s rules. These must be followed to protect customers, and where evidence is found that those rules aren’t being followed, the Commission “will investigate”.